Last updated: 20 April 2026
1. Who We Are
Bamboo Gaming Center & Bar (“we,” “us,” “our”) is operated by Bamboo Smart Center Co., Ltd., a company registered in Thailand. We operate the website bambooesc.com and provide gaming, entertainment, food, drinks, and event booking services at our venue in Ekkamai, Bangkok, Thailand.
2. Data Controller
Under Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”), the data controller responsible for your personal data is:
Bamboo Smart Center Co., Ltd.
Address: 21 Soi Ekkamai 22, Khwaeng Khlong Tan Nuea, Khet Watthana, Bangkok 10110, Thailand
Email: contact@bambooesc.com
Phone: +66 650 393 924
3. Information We Collect
We collect personal data in the following ways:
Information you provide directly:
- Full name
- Email address
- Phone number
- Booking details (date, time, number of guests, event type)
- Messages, inquiries, and feedback you send us
- Payment and transaction details (processed securely by third-party payment providers)
Information collected automatically:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referral sources
- Cookies and similar tracking technologies (see Section 6 below)
4. How and Why We Use Your Information
We process your personal data only when we have a lawful basis under the PDPA. The table below summarises our purposes and the corresponding legal bases:
- To manage bookings and reservations — Legal basis: Performance of a contract
- To process payments and issue refunds — Legal basis: Performance of a contract
- To respond to your inquiries and provide customer support — Legal basis: Legitimate interest
- To send booking confirmations, reminders, and service updates — Legal basis: Performance of a contract
- To send promotional communications (only with your consent) — Legal basis: Consent
- To improve our website, services, and customer experience — Legal basis: Legitimate interest
- To ensure safety and security at our venue — Legal basis: Legitimate interest
- To comply with tax, accounting, and other legal obligations — Legal basis: Legal obligation
5. Who We Share Your Data With
We do not sell your personal data. We may share your information with the following categories of recipients, only to the extent necessary:
- Payment processors (to handle transactions securely)
- Booking and reservation platforms
- Website hosting and maintenance providers (SiteGround)
- Analytics services (such as Google Analytics) to understand website usage
- Marketing platforms (only if you have opted in to promotional communications)
- Government authorities, law enforcement, or regulators when required by Thai law
- Professional advisors (legal, accounting) as needed
All third-party service providers are required to handle your data securely and only for the purposes we specify.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for the following purposes:
- Essential cookies: Required for the website to function (e.g., session management, booking forms). These cannot be disabled.
- Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics). These collect anonymised data about page views, traffic sources, and user behaviour.
- Marketing cookies: Used to measure advertising effectiveness and deliver relevant content. Only placed with your consent.
You can manage your cookie preferences through your browser settings or through the cookie consent banner displayed on our website. Disabling non-essential cookies will not affect core website functionality.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Specific retention periods are as follows:
- Booking records: 2 years from the date of the booking
- Payment and transaction records: 5 years (as required by Thai tax and accounting law)
- Marketing consent records: Until you withdraw consent
- Website analytics data: 26 months (standard Google Analytics retention)
- Customer support correspondence: 1 year from resolution
When data is no longer needed, we securely delete or anonymise it.
8. Your Rights Under the PDPA
Under Thailand’s PDPA, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Ask us to correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data where there is no compelling reason for continued processing
- Right to restrict processing: Ask us to limit how we use your data in certain circumstances
- Right to data portability: Request your data in a commonly used, machine-readable format
- Right to object: Object to processing based on legitimate interest
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at contact@bambooesc.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.
9. International Data Transfers
Some of our service providers (such as website hosting, analytics, and payment processors) may process data outside of Thailand. Where this occurs, we ensure that appropriate safeguards are in place as required by the PDPA, including ensuring the destination country has adequate data protection standards or obtaining your consent where necessary.
10. Children’s Privacy
Our venue welcomes families, including children for gaming activities and birthday events. We do not knowingly collect personal data from children under 10 without parental consent. For bookings involving minors, we require a parent or legal guardian to provide the booking information and consent on the child’s behalf.
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (SSL/TLS), secure payment processing through certified third-party providers, and access controls limiting data access to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website. We encourage you to review this policy periodically. The “Last updated” date at the top indicates the most recent revision.
13. Contact Us
For any privacy-related questions, requests, or complaints:
Bamboo Smart Center Co., Ltd.
Email: contact@bambooesc.com
Phone: +66 650 393 924
Website: bambooesc.com
